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Concord Management complaints

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2605 Maitland Center Parkway
Maitland, FL 32751 | Get Directions

(407) 741-8600

http://www.concordrents.com

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Total Amount in Dispute:
$585.00

Total Amount Settled:
$300.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Concord Management closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Concord Management

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2/10/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $285.00 Amount Settled: $0.00

Customer Complaint

1/27/2022

I tried to apply for an apartment but I was unable to continue my application. When I tried to get help no one answered the phone. They are now trying to charge for an incomplete rental agreement when I was not even able to complete the application. Resolution Sought I want them to refund my money and not report to the credit bureau.

Company Response

1/31/2022

Good Morning, Are you able to provide me which apartment community you applied for so I can assist you further? Thank you!

10/4/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $300.00 Amount Settled: $300.00

Customer Complaint

9/7/2021

I was shocked to see 95 complaints against this company. Probably should consider a class action suit against them. In May 2021 we paid them $120 for backround check ,which came out clean . Then we filed an application for Lake Sumnter Reserve Senior. We went to their office and filled it all out on their computer and gave Tracy(onsite manager) the details. We tried to call them several days later but nobody would answer the phone so we went a gain to their office. They told us that we had to file a supplemental income statement for my wife as she made $350 sale of South American blankets (which we handed them ) . They also wanted somesort of addedum to federal income tax that we filed for 2020. We told them it didnt exist as it wasnt required. Our income in fact is below the threshold for even filing federal income tax . We left the next day to go to Ecuador. After 2 weeks we received several emails from this company (not Tracy the manager) . They asked for the addedum again ( the one that we actually handed them at their office) Then a few days later Tracy sent us the same email asking for the addedum & the supplemental income statement, as if we never handed to her. We email explaining that she already had the supplemental income statement and that the income tax addedum didnt exist and was never required for federal income tax filing. Several weeks later we got an email that said our application was cancelled. Then another that saying that we were denied. Resolution Sought I would like them to refund $300 back to my credit card (Barclay Bank)

Company Response

9/22/2021

Upon further review, we have agreed that the $300 should be refunded. We apologize for any inconvenience this has caused. Refund is being processed.

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