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Concord Management complaints

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2605 Maitland Center Parkway
Maitland, FL 32751 | Get Directions

(407) 741-8600

http://www.ced-concord.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Concord Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Concord Management

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5/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I have been living in this apartment for over 2 years now with the carpet completely bad have had two vendors come in that the company brought and said the carpet needed to be replaced and they have done no such thing. Resolution Sought Either for them to fix the carpet or reimburse me for all the time I've been here a discount for having an apartment that was not up to standards.

Company Response

4/24/2024

At the time of move in, the carpet was in good clean condition with no damages as noted on the move in inspection for Mr. Rodriguez. There was a work order entered in March 2022 for small seam repairs in the carpet and as a courtesy, a vendor was scheduled, and repairs were made. Then again in May 2023, Mr. Rodriquez entered another work order for carpet concerns and at that time, the Vice President and current Community Director inspected the carpet in the apartment. Even though residents are responsible for all repairs not related to normal wear and tear, a different carpet repair vendor was scheduled, and it was repaired as a courtesy with no charges to the resident. Currently, there are no pending work orders for carpet repairs in the apartment and it is unknown to us if any exist. At the time the previous repairs were made, the carpet did not warrant a full replacement as Mr. Rodriguez is alleging. We will not be offering any discount or reimbursement as we have responded to all repairs as needed. Additionally, Mr. Rodriquez will be vacating the apartment on 4/30/24.

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