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Concrete Paver Restorations complaints

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1990 North California Blvd., Suite 20 PMB 1031
Walnut Creek, CA 94596 | Get Directions

(925) 278-5979

https://www.concretepaverresto...

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Total Amount in Dispute:
$2,495.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Concrete Paver Restorations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Concrete Paver Restorations

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12/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,495.00 Amount Settled: $0.00

Customer Complaint

11/22/2021

My newly enstalled pavers were to be sealed with a high gloss (wet look) the pavers look blotchy and their are missed spray area through out the driveway and walkways. They was only one application of sealer done. Not happy with results. Notifed them of problems and sent pictures. They came back and seen the areas and power washed my driveway and walk ways. Said they would come back and reseal driveway. But, they show no signs of following through with I requested. Resolution Sought Refund my money so I can pay someone else to fix the mess they left behind on my pavers.

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