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Concrete Pros Construction Inc. complaints

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140 Main Street, Apt 1
Hudson, MA 01749 | Get Directions

(774) 386-6727

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Concrete Pros Construction Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Concrete Pros Construction Inc.

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1/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

I hired this company to do the foundation of 628 Trapelo Rd, Belmont MA 02478. Two or three windows were crooked by 1 to 3 inches, the door opening was the wrong dimension as they were cut to be about 34 to 36 inches rather than the original 40 inches that was agreed upon. The door opening was also not straight according to the original plan. The walls were also crooked by 3 to 4 inches and not straight. They ordered approximately an extra 10 yards of cement that they proceeded to pour all over the basement and driveway of my property, which I was then forced to hire somebody to cut and jackhammer. There are also cement splashes on the next door property of 622 Trapelo Rd, Belmont MA 02478. I called them on many occasions to come and correct the mistakes, but they ignored me. The owner, Sirlei Procopio is very unprofessional as he was rude and would ignore my multiple calls. The companies phone numbers are (774) 386-6727 and (978) 888-4786. The companies address is 140 Main St Apt 1, Hudson, MA 01749-2219. Resolution Sought I would like the business to hire a professional cutting company to cut the cement and door openings, straighten the walls out and refund me for the money I paid to clean up the property. I want them to correct all their mistakes.

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