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Condominium Insurance Specialists of America complaints

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2170 Point Blvd., Suite 600
Elgin, IL 60123-7886 | Get Directions

(847) 870-7000

http://www.cisainsurance.com

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Total Amount in Dispute:
$1,350.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Condominium Insurance Specialists of America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Condominium Insurance Specialists of America

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6/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,350.00 Amount Settled: $0.00

Customer Complaint

6/3/2021

On March 11, 2021 Rick Grganto (224) 240 6315) the insurance adjustor For CISA Insurance ASSESSED my damages at 6700 S. Paxton, unit 203, Chicago, Il 60649 for a storm we had in February 2021 for $1350.00. I have no idea if the money for my unit was given to the Association President, Charles Williams (773) 684 6943. Resolution Sought I would like to know if Charles Williams received the money from CISA Insurance. I told Charles Williams in March 2021 that I was handling the damages in my own unit after I receive the $1350.00.

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