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Conduent State & Local Solutions, Inc. complaints

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100 Campus Drive Suite 200E
Florham Park, NJ 07932-1020 | Get Directions

(844) 663-2638

http://www.conduent.com

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Total Amount in Dispute:
$21,273.00

Total Amount Settled:
$940.00

Complaint Experience

11%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

18 complaints against Conduent State & Local Solutions, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
16	Unanswered

18 complaints against Conduent State & Local Solutions, Inc.

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8/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

7/17/2024

Direct Express department took all of my money and froze my account and lied on social security office and someone from Charlotte NC and they never sent me proof of anything else and they cancelled the old credit card and they turned around and did the same thing with the new credit card ?? and I contacted the inspector general about this situation and social security and the sheriff department and filed a police report and nothing has happened yet ?? and I'm about to be homeless because of this situation ?? and I'm on disability now?? and they are still holding my money?? Resolution Sought Get my money back ?? or they should face criminal charges??

6/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $943.00 Amount Settled: $0.00

Customer Complaint

5/8/2024

Someone cancelled my card so a new one was sent to me. Now I've sent in my proof for verification of who I am and was told that it would be 24 to 26 hrs from time I sent it in to be verified. I sent it at 9:16 pm last night May 3, 2024 and was told by 11 pm tonight May 4 my card would be activated by now at 12:23 May 5 I'm being told it will be be 36 hrs now. This company is stealing people's money and the workers are rude and unprofessional. Resolution Sought The company fined everyday that my money is being kept from me and awarded to me.

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