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Conemaugh Memorial Medical Center complaints

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1086 Franklin Street
Johnstown, PA 15905-4398 | Get Directions

(814) 534-9000

http://www.conemaugh.org

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Total Amount in Dispute:
$1,160.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Conemaugh Memorial Medical Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Conemaugh Memorial Medical Center

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1/10/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,160.00 Amount Settled: $0.00

Customer Complaint

12/14/2023

I received a bogus invoice from Conemaugh Memorial Medical Center in December of 2023 that was dated 8-25-21. I never once stepped foot into the Conemaugh Facility during the covid pandemic. They were charging my insurance over $1000 and trying to get me to pay a $50 balance. I called to inquire about the fraudulent charge and they told me it was for a visit where I supposedly had "abdominal pain". I never once had abdominal pain in my life and cannot even remember the last time I entered into a hospital and it especially was not during the covid pandemic. Resolution Sought I would obviously like this charge to go off of my record and I want my insurance company to be refunded. I am completely astounded that something like this could ever happen and I wonder how many other people Conemaugh is sending bogus invoices to. I would like there to be an investigation into their finances and if I am not the only victim in this matter, I would like others to be compensated for this disgraceful business practice.

Company Response

1/10/2024

Per consumer, I have settled this complaint directly with the company.

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