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Confidence Chevrolet Buick GMC complaints

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6100 Tinker Diagonal
Midwest City, OK 73110 | Get Directions

(405) 400-8144

https://www.confidencechevrole...

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Total Amount in Dispute:
$3,150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Confidence Chevrolet Buick GMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Confidence Chevrolet Buick GMC

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9/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,150.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

I brought my Chevy Malibu in for a certain issue. They told me it was the timing. I paid $2550 for the timing chain. They said they tested it and it was good to go. I pick it up Friday Aug 11th and when I leave down the road I can tell it wasn't fixed. I brought it make spent another $600 for fuel injectors and it still isn't fixed. I was told by another lady in the store that she came in for struts and they told her she needed her timing chain done too. I was almost in a wreck due to my car stalling on me right after picking it up. Resolution Sought Refund me my money. I feel like they took advantage of a single mother on disability.

Company Response

9/18/2023

We have reached out to the customer and left several messages. We are wanting to get some resolution for her but need her to return our calls.

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