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Conicelli Nissan Inc complaints

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1200 Ridge Pike
Conshohocken, PA 19428 | Get Directions

(610) 628-1400

http://www.conicellinissan.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Conicelli Nissan Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Conicelli Nissan Inc

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6/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/16/2022

Purchased a vehicle in Feb 2019. Paid 30,000.00 cashier check and 8,000 cash. Truck only had 4 miles when I took off the lot. Got oil change as I was suppose to. Three years later my truck started running fun. Took it to dealer and they say my engine went. They wanted proof of oil changes which I was able to get but the one in 2020. Mechanic said he remembered changing oil in truck but can't print me receipt from 2020. So now that I prove that they saying I cancel my warranty that was 100,000,000 miles coverage. Never have I recall canceling anything. Why would I cancel the warranty that came with my purchase. I'm in chapter 33 bankruptcy. Have 3 years left of payments but don't know if I should keep making payments if my engine can't get fix on them Resolution Sought Would like them to replace my engine for free.

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