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Conifer Communications complaints

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PO Box 3411
Sonora, CA 95370 | Get Directions

(866) 378-8393

http://conifercom.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Conifer Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Conifer Communications

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7/12/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/28/2021

This internet service provider has lied to me on multiple occasions and the quality of their service has substantially declined over the past two years. I am not receiving the services I'm paying for. I've reached out to them as much as 60 times in a single month for a recurring problem that they can't seem to fix. My internet will drop sporadically and it has cost me time and money. I've gone out of my way, above and beyond to help them in remedying the problem but, they just don't seem to care. I've requested to be contacted by the owner of the company (over 3 months ago) but, have yet to be reached out to. They're the only local internet company in town that doesn't have a data cap so, they ultimately have a monopoly. I would like to note that they do most of their email and calls about their customer service issues through another one of their offices in Jackson, CA and the staff is less than charming. Anytime I get a hold of someone from their Groveland office, they're at least friendly and act concerned. I was paying for one of their premium packages at over $120 a month. Since they couldn't deliver that, I downgraded to one of their lowest and have been on a $70 a month package since. The quality of the $70 package has been no different. Resolution Sought All I want is to receive services paid for. That's all.

Company Response

6/29/2021

Hi Eric, we are sorry but we have not heard from you since we left you messages in February, we would like to get your service fixed, but cannot do so when we cannot reach you. Now that our state has reopened, our Groveland is open to customers walking in. Please come by Monday through Friday between 8am and 4pm. Or please give us a call at 866-378-8393. We have three office people staffed in the Groveland office. Our phone is also picked up by a smaller staff in San Andreas. Please let us help get this resolved for you.

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