Find a reputable business?

Complaints and Resolutions

Connect Rebuilds complaints

Read Complaints File Complaint View Full Report

7411 114th Avenue, Suite 101
Largo, FL 33773 | Get Directions

(727) 426-5550

http://www.connectrebuilds.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Connect Rebuilds closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Connect Rebuilds

Sort by

3/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

I hired Connect Rebuilds to replace subfloor & laminate planks through out my home, rebuild walls, kitchen cabinets and painting. They sent 4 men who couldn't speak English, who used my plywood and replaced a strip of subfloor & flooring thru the living room(approximately 15'x 4' wide) After approximately 2 hrs they left. I tried contacting CR for a week and they wouldn't respond. I then concluded they were ripping me off so I emailed a request for a full refund. They replied they'd only refund $700 of the $3500 deposit because "you changed the contract ". I later found out they picked up materials I'd paid for at Home Depot and kept them, and I found my jewelry missing. Resolution Sought I want my full deposit refunded, plus compensation for materials I paid for, and $2000 for the resulting emotional stress.

Company Response

2/18/2024

Firstly, I want to express my sincere apologies for any inconvenience or dissatisfaction that Mrs. Rohrman experienced as a result of our services. Providing a high level of customer satisfaction is of utmost importance to us, and it's disheartening to hear that we fell short of your expectations in this instance. Due to the continuous unproven and slanderous accusations and racist comments by Mrs. Rohrman, it was agreed upon by all parties to provide Mrs. Rohrman a partial refund since a majority of the work was completed. We felt that this would be the best resolution in this case. Please be assured that we take your feedback seriously and will use it as an opportunity to improve our services moving forward. We have initiated the refund and the check has been cashed by Mrs. Rohrman. If you have any further concerns, please don't hesitate to reach out to me directly at 727-426-5550. Once again, I apologize for any inconvenience this may have caused you. We appreciate your understanding and the opportunity to make things right. Thank you for your patience and cooperation. Warm regards,

Customer Rebuttal

2/20/2024

Their response is just their attempt to sidestep the issue and doesn't address the main problem which is of their not performing the work, and refusing to refund the amount paid. Their ridiculous comment about slander & racism is untrue & an attempt to discredit my claim.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile