Complaints for Connexus in Mountain View, CA

303 Bryant Street 3rd Floor
Mountain View, CA 94041 | Get Directions

(801) 316-0555

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to disburse prize money to winners who have participated in games and sweepstakes offers on the company's sponsored websites. Most complainants allege they do not receive the cash or prize offered. Some customers claim non-receipt of web certificates upon redeeming points. Others allege difficulty contacting the company by email or phone.

The company responds to most complainants by apologizing for delays issuing prizes, or sending checks in lieu of the undelivered web certificates. In cases where customers did not qualify for the prizes, the company offered an explanation for their actions.

Complaint Closing Statistics

0 complaints against Connexus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Connexus complaints