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Conn's Home Plus complaints

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4055 Technology Forest Blvd, Suite 210
Spring , TX 77381 | Get Directions

(877) 358-1252

http://www.conns.com

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Total Amount in Dispute:
$74,440.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

43 complaints against Conn's Home Plus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
43	Unanswered

43 complaints against Conn's Home Plus

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1/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

12/8/2025

This Ben going on for 3 months now I have not got bill to pay my payment I get past due notice then they charge me late fee I asked multiple times and they ignored me tgey said takes 3 days for me to get there email I said I stil havnt got it and gave them new email to this day I haven't got a bill and they Ben texting and harassing me I tryed be nice but they told me that I don't pay they send it to my credit report I said y can't I get a bill they have not gave me answer please help Resolution Sought If they can't send me my bill then somthin fishy

2/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

1/13/2025

Conns went on foreclosure, I purchased a washer and bought a 5 yr warranty, now that they out of business have no way to get a hold of them to see who can come fix my washer Resolution Sought Help me get them to tell me who do I call, what company do they use to come fix my washer

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