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Conseco, Inc. complaints

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111 East Wacker Drive Suite 2100
Chicago, IL 60601 | Get Directions

(317) 817-6100

http://www.bankerslife.com

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Total Amount in Dispute:
$225,297.00

Total Amount Settled:
$0.00

Complaint Experience

46%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

13 complaints against Conseco, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
1	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
2	Unanswered

13 complaints against Conseco, Inc.

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5/7/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

4/12/2024

The agent Michael Payne was very dishonest with me so he could write policy all he had to do was to tell the truth. I asked him was it a 2yr policy he promise me it wasn't because I told him if it's 2yr don't write they was mess up my policy my bank accounts I just ask him in October if something happen to my husband would he be cover he promise and suppose to be preacher not in God eyesight and now my husband pass away and he mess up.my husband funeral with them, lies he told me my husband laid up in that funeral from the14 until 30th of March the funeral home man feel sorry for me and went on and bury my husband i want them to pay him every penny HE IS OWE I WANT MICHEAL PAYNE NOT BE ABLE TO.WORK.AND I WANT BANKERS LIFE SHUT DOWN FOR GOOD WHEN YOU CANT TRUST A SO CALLED PREACHER WHO CAN YOU TRUST. Resolution Sought Pay Williams Funeral 5,000, and to be close down and Michael Payne to tell truth and stop lying and his business license to be revoked. And his preacher license.

Company Response

4/24/2024

April 24, 2024 To Whom It May Concern, We are in receipt of correspondence dated April 12, 2024 from Evelyn Thank you for the opportunity to respond. Since we do not have authorization to release information to the Business Consumer Alliance, we have mailed a response directly to Mrs. Glover today. We want to assure you of our commitment to providing our customers with the best possible service. Further questions may be directed to our Customer Service Department at (800) 621-3724. Sincerely, Katie Jasper Consumer Relations Department Bankers Life and Casualty Company

4/29/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $703.38 Amount Settled: $0.00

Customer Complaint

4/3/2024

Unclaimed funds- Colonial Penn is not responding to my requests for payment on My mother's life insurance .I am the only beneficiary,, I have sent them everything they requested with no responses. Left messages with John Ennis , no return call. Licensed agent. Dawn Johnson- L127774000 Policy R981732309. Resolution Sought Re issue the money due me in the above amount. I have their letters from 11/17/23 if copies are needed?

Company Response

4/16/2024

April 16, 2024 We are in receipt of an inquiry from Ms. Junion. Thank you bringing this matter to our attention. Since we do not have authorization to release information to the Business Consumer Alliance, we have mailed a response directly to the consumer today. Should you have any additional questions, please contact us at (800) 523-9100. Sincerely, Katie Jasper Consumer Relations Department

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