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Conseco, Inc. complaints

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111 East Wacker Drive Suite 2100
Chicago, IL 60601 | Get Directions

(317) 817-6100

http://www.bankerslife.com

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Total Amount in Dispute:
$120,964.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

8 complaints against Conseco, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
1	Unanswered

8 complaints against Conseco, Inc.

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4/28/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $49.99 Amount Settled: $0.00

Customer Complaint

4/23/2026

Colonial pen is so archaic that they either make you fax or sign a letter to cancel your policy. And then they tell you after a month and a 1/2, they have not received your paperwork, and they won't cancel your policy, and when you're disabled and can't walk, they make no other efforts to try to get you to find your signature somewhere so you can cancel your policy to get your money. Back, they are a waste of time. Their money and what they ask for and what you get is not worth your time. Do not subscribe to colonial pen. They pay for their a rating. Resolution Sought I want my money back within this week. They play too many games.

Company Response

4/24/2026

This message is to acknowledge receipt of correspondence pertaining to Sari's concerns (Complaint ID: 99043159). Due to federal privacy laws relating to the disclosure of protected health information enacted with the Health Insurance Portability and Accountability Act (HIPAA), we are unable to disclose any details in this forum regarding your concerns. However, we will reach out to you, directly. Thank you.

Customer Rebuttal

4/27/2026

I just want my money back from them and they're giving me a hard time.

Company Final Response

4/28/2026

In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond on this platform, a detailed letter with instructions was mailed to the customer's address of record. Colonial Penn Life Insurance Company Consumer Relations

2/5/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,877.80 Amount Settled: $0.00

Customer Complaint

1/8/2026

Colonial Penn stopped sending statements in the mail 3.months ago showing Charlotte's payments. When She calls to ask if she still has a policy the person on the other line hangs up. She has paid 30.24 for t years. They hang up on her when she calls. They don't know the answer as to why she is not in the system. Resolution Sought Charlotte needs to know why she doesn't have a statement. She wants to why that hang up on her. When she is trying get help. With this issue. Why would he have insurance.

Company Response

1/23/2026

We regret any inconvenience experienced by our policy holder. To properly investigate Ms. Brown's concerns, please advise her to provide her address of record and policy number, if available. Sincerely, Consumer Relations Colonial Penn Life Insurance Company

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