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Consolidated Communications Inc complaints

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121 South 17th Street
Mattoon, IL 61938-3915 | Get Directions

(844) 968-7224

http://www.consolidated.com

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Total Amount in Dispute:
$612.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Consolidated Communications Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Consolidated Communications Inc

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10/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/8/2021

This company sends texts to people to try to get them to do an online interview, but it's a total scam! You can't ask questions until the very end, then they don't answer them, or answers are packed with lies. They tell you they're going to send a check to cover a bonus plus to cover purchase of equipment. Very evasive when questioned about the need for this. No new EE should have to pay for equipment. It should all be provided. Total scam & waste of time. Resolution Sought Be reprimanded & made aware of complaint filed- especially against hiring Manager Jordan Jester. I don't think he really works for the company. He refused to provide phone # where I could verify.

8/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $502.00 Amount Settled: $0.00

Customer Complaint

7/20/2021

I am elderly 90 years old, went blind last June. Company added extra charges for using operator assistance. I use this phone for the blind for local calls only. The plan is supposed to be 20. a month due to low income and disability. Resolution Sought Keep the phone working and adjust the bill.

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