Complaints for Construction Deal, Inc. in Sherman Oaks, CA

5152 Sepulveda Blvd. Suite 114
Sherman Oaks, CA 91403 | Get Directions

(866) 663-4711

http://www.constructiondeal.co...

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Friday: 7:00 am - 3:30 pm PST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Many complaints allege the company charges customer in full but provides invalid leads and the phone numbers and emails of leads are non-existent. Some complainants allege the leads they contact informed them that they did not authorize anyone to contact them. Complainant states all of the leads they received were not qualified so they ordered replacement leads but none of those leads were qualified either. ~~Company responds to most complaints by offering partial refunds- even if none of the leads were valid. Some complainants state they never received the promised refund.~~~

Complaint Closing Statistics

0 complaints against Construction Deal, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Construction Deal, Inc. complaints