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Consumer Priority Service Corp. complaints

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1678 McDonald Ave
Brooklyn, NY 11230 | Get Directions

(800) 905-0443

http://https://www.cpscentral....

Mon-Thurs: 9am – 6pm, Friday: 9am – 5pm; EST Closed Sat & Sun

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Consumer Priority Service Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Consumer Priority Service Corp.

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4/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

3/31/2025

It has been almost 6 months and my refrigerator is not repaired. I have reached out on multiple occasions to get this taken care of. The contractor that they hired actually advised them that the work was completed. I had to contact them to let them know the work has not been completed. They have advised because they have paid for the repairs that is all that they are able to do. this is not fair to me the consumer because I paid them for a service that has not been fulfilled. Even though they have given money to the contractor the repairs have not been completed to my satisfaction. I have months of correspondence back and forth with no resolution and multiple times of them rescheduling my appointments. Resolution Sought I would like them to replace my refrigerator at this point 6 months is more than enough time to have a refrigerator fixed.

3/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

2/8/2023

Bought a new refrigerator with service plan from Consumer Priority Service. Refrigerator started making noise in compressor. Requested service two times was denied. Second time they approved and denied later due to cosmetic damages after service company came. Their advertising etc states different than what they do plus they don't give you an agreement it's listed on their website. I drafted a small claims complaint and will forward it if they don't cooperate. Resolution Sought I would like my money back and pay for new refrigerator I bought. I also request for them to pay for my months and months of lost of service

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