Complaints for Consumer Reward Network in Canoga Park, CA

6433 Topanga Canyon Blvd. PMB 402
Canoga Park, CA 91303 | Get Directions

(866) 713-9366

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

All complainants allege they were unable to cancel the membership before the company debited their checking account for the full membership fees. In addition, customers state that they were to only pay $4.95 and receive $500 worth of coupons, but instead they were charged hundreds of dollars in most cases and never received the coupons. Despite the company's offer of a refund, some consumers report that they never received them.

Complaint Closing Statistics

0 complaints against Consumer Reward Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Consumer Reward Network complaints