Complaints for ConsumerInfo.Com in Allen, TX

PO Box 2390
Allen, TX 75013 | Get Directions

(877) 481-6826

http://www.freecreditreport.co...

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Saturday - Sunday 8:00am - 5:00pm PT

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Total Amount in Dispute:
$35.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complaints allege that the disclosures on the website are inadequate concerning the charges for access to credit reports. Specifically these complainants indicate that they're charged for the monitoring service even though they've cancelled within the free trial period. Other customers allege that they weren't aware they would be charged if they signed up for the trial period. ~~Generally the company responds to complaints concerning inadequate disclosures and unauthorized credit or debit charges by disputing complaint allegations. The company contends that the terms of their agreements clearly and conspicuously disclosed on their website. The company also responds by issuing refunds cancelling accounts and apologizing for any inconvenience.

Complaint Closing Statistics

1 complaints against ConsumerInfo.Com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

Complaints and Resolutions

ConsumerInfo.Com complaints