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Continental Finance Company LLC complaints

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121 Continental Drive Suite 108
Newark, DE 19713 | Get Directions

(866) 449-4514

http://www.continentalfinance....

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Total Amount in Dispute:
$1,879.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

9 complaints against Continental Finance Company LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
8	Unanswered

9 complaints against Continental Finance Company LLC

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5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

Credit card business they offer me credit line increase 18th and gotten denied My understanding that would qualify today and are 28th. Resolution Sought Give me credit line increase because they promised me when open up this account.

10/11/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

2/24/2023

I started paying this off as the credit management kept my payments according to Continental, but they kept charging high interest rates and now refuse to take it off. Resolution Sought Use all the extra interest rates and pay on the credit card

Company Response

9/28/2023

You state that the consolidation company never accepted the $33 payment amount and that you tried to pay it on your own. You express concern that you were charged late fees and high interest. We appreciate the opportunity to investigate your concerns and welcome the opportunity to respond. We regret any frustration you experienced with enrolling your account into the special repayment plan and working out an agreement with your consolidation company. Please note that the last late fee you received posted to your account on November 15, 2022. On November 19, 2022, we reversed this late fee as a courtesy. Copies of your November 2022 through February 2023 billing statements are enclosed. Your account is currently enrolled in a special repayment plan with a fixed monthly payment of $33.00. As such, you are no longer billed annual fees, monthly maintenance fees or late fees, and your interest rate is five percent (5%). Additionally, your account is closed, and no further charging privileges are allowed. Your next payment of $33.00 is due by March 13, 2023. If you have any additional questions or concerns regarding the repayment plan or the status of your account, you can contact us at 1-866-449-4514. Representatives are available Monday through Friday 7:00am to 12:00am EST, and Saturday through Sunday 8:00am to 8:00pm EST. You can also reach us via email at executiveresponseteam@contfinco.com.

Customer Rebuttal

9/28/2023

I said that you said that you never received a payment , and they told me y'all refused the 33 and wanted more , but then you kept adding and adding on to it, so it would never get paid off, so therefore if y'all didn't get the payment then the credit people had to of kept the payment

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