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Continental Finance Company LLC complaints

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121 Continental Drive Suite 108
Newark, DE 19713 | Get Directions

(866) 449-4514

http://www.continentalfinance....

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Total Amount in Dispute:
$1,280.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

5 complaints against Continental Finance Company LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
4	Unanswered

5 complaints against Continental Finance Company LLC

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6/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $380.00 Amount Settled: $0.00

Customer Complaint

5/19/2025

I am an elderly disabled gentleman who moved out of my previous home in July of 2024 since then I have called numerous times to this credit card company to change my address. I even put a forwarding address in the post office. This company keeps saying they will change and correct my address to my current address but they fail to do so and every month they keep adding on late fees. I do not drive to go to my ild residence to get that bill they keep sending there. This company is fraudulently purposely not changing my address so they can continue to keep adding on late fees ,which is up too 380.00 dollars. This company is scamming customers. I am starting with is company and I will move up to further complaints. I call and call and now I get no where. Resolution Sought Change my address to my current address and remove the late fees starting from July 2024

4/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

4/4/2025

They have overcharged. Kept adding 45.00 charges the balance due on the card was a total of 130.00 dollars. I stopped using the card over a year with balance being 600.00 at the time of stoppage. I continued to pay, just as I write. They have changed amounts that clearly arranged for autopay. Please check into these practices. You will unprofessional practices Resolution Sought I want to be cleared and separated from this company's predatory billing practices and given back the fake late charges.

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