Continental Warranty complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege difficulty obtaining refunds after canceling warranties in a timely manner or dissatisfaction with receiving a direct mail solicitation. Mailers prompt customers to call a toll free number which results in an auto warranty sales presentation. Others allege inadequate disclosure of coverage by salespeople at the time of purchase; the scope of coverage extends beyond components actually covered or difficulty submitting claims.~~The company responds by issuing refunds and canceling warranties. They address solicitation complaints by offering information about how to contact the Direct Marketing Association for removal from mailing lists nationwide and by removing consumers from their mailing lists. The company responds to claim complaints by giving explanations that include detailed lists of parts covered and not covered or by paying the claim.

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Complaint Closing Statistics