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Contour Dermatology & Cosmetic Surgery Center complaints

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42-600 Mirage Road Bldg. A-1
Rancho Mirage, CA 92270 | Get Directions

(760) 416-6971

http://www.contourderm.com

Monday, Tuesday, Wednesday, Friday: 8 am - 5 pm
Thursday: 9 am - 5 pm
Saturday: 8 am - 2 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Contour Dermatology & Cosmetic Surgery Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Contour Dermatology & Cosmetic Surgery Center

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11/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/10/2023

I obviously wasted the doctor's time and mine, but he was paid but I wasn't. He said he could not diagnose the reason for my itching because the spots on my legs were gone EVEN THOUGH I STILL HAD THEM AROUND MY BELT LINE! Then he said that fire ants might be the cause. So after the "show" I rushed home in my 2021 Nissan Rogue and looked for fire ants in my bedding and carpet (it can't be in my carpet since it is newly-installed carpeting." Then I armed myself with my trusty magnifying glass and "a la Sherlock" checked my outside patio and grass for the critters...NONE FOUND. I wonder where this doctor got his certificate from...online!? I have never seen such an INEFFECTIVE AND USELESS DOCTOR in all my 79 years of living! Resolution Sought Please give the reason why the doctor did not treat my ailment,

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