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Contract Callers Inc complaints

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501 Greene Street 3rd Floor Suite 302
Augusta, GA 30901 | Get Directions

(888) 807-0864

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Total Amount in Dispute:
$657.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Contract Callers Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Contract Callers Inc

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1/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $657.00 Amount Settled: $0.00

Customer Complaint

10/15/2021

I have called penelec first energy who report that Associated Credit had my account for the amount owed of 583. I contacted both companies. I want to make payments, but until this resolved I don't feel comfortable. Please help, this debt used to be over a 2000. I have made payments know this company showed up on my credit with the wrong amount, please help. Resolution Sought Fix the amount owed.

Company Response

1/11/2022

Company's letter states: We acknowledge receipt of the above-referenced complaint. Please be advised that on October 15, 2021, our client adjusted $75.00 off the balance bringing the amount owed to $582.63. The account is currently disputed in our office, and we have requested the trade line to be deleted with transunion, Experian and Equifax.

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