Complaints for Convergent Outsourcing Inc in Renton, WA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Convergent Outsourcing Inc

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7/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $759.00 Amount Settled: $0.00

Customer Complaint

6/28/2022

A company called Convergent Outsourcing popped up and appeared on my Experian credit profile and posted a debt 11/23/2021 . They never previously sent me any mail as an attempt to collect a debt. I never had any contract with them . They state on my Experian report that T-Mobile is the Original Creditor which automatically makes Convergent Outsourcing a 3rd party Debt Collector. I owe no debit to them . There is no contract. I sent them and Affidavit OF Truth on 03/ 22/ 2022 and got it notorized at a local Wells Fargo Bank by a Banker. Convergent sent me a copy of a bill statement , no contract and or rebuttal to my Affidavit. I am providing the Affidavit in the attachment i sent to Convergent, before Wells Fargo notorized it because i forgot to make a copy after i got it done. My Affidavit stands as truth in a court of law. This is an illegal practice. This company violated my right to privacy according to the Privacy Act Of 1974.. Them remaining on my Consumer Report is constant harassment. 15 U.S. Code § 1692d - Harassment or abuse: A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. They have two different amounts of alleged debt they say i owe. $758 and $759. Both amounts are in positive (+) form which only states a credit. Neither of the amounts are in negative (-) debt amounts. This is an illegal practice that this company is operating. Resolution Sought I want to get a proper investigation on this Company. I want them to DELETE the debt off of my Consumer Report IMMEDIATELY and CEASE to ever have contact with me again. They should follow the law 15 U.S. Code § 1681a (3) (e)The term "investigative consumer report" means a consumer report or portion thereof in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates

Company Response

7/11/2022

July 11, 2022 Business Consumer Alliance 315 N La Cadena Drive Post Office Box 970 Colton, Ca 92324-0814 Convergent account #: T-5816234 T-Mobile account: 961739647 To whom it may concern, Convergent Outsourcing, Inc. has received customer's complaint from your office. We have reviewed the complaint and the related matter. As a result of our investigation, we are replying with the following information: T-Mobile placed this account in our office to collect a balance on their behalf of $758.96. On 11/26/2021, we sent customer a validation notice. This notice included his right to dispute the balance owed. On 04/01/2022, we received a letter of dispute and request for validation. The account was placed in a disputed status and collection activity was suspended. On 04/17/2022, we mailed customer statements obtained from T-Mobile, validating the balance that they state is owed. In response to this complaint, Convergent Outsourcing can confirm that we have ceased collection activity in our office. We will request that our information for this account be removed from the credit bureaus. A copy of this complaint has been forwarded to T-Mobile. We appreciate the opportunity to respond to customer's concerns. Respectfully, Victoria Pena Consumer Affairs Advocate

Customer Rebuttal

7/15/2022

I have gotten results for my dispute filed at Experian. 7/14/2022 . I still see Convergent Outsourcing collecting for TMobile on my report updated and listed as validated. I have yet to see them make any action to delete/ cease their Collection status from my Report. I am awaiting to see if they will do as they say they will.

5/9/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,156.00 Amount Settled: $0.00

Customer Complaint

4/15/2022

I've never owned a sprint phone, and today I've received a letter stating I owe sprint almost 1200 dollars, and the person on the phone line provided didn't give me there name, kept asking for specific info that I've already given, I asked for copies of bills pertaining to this supposed sprint account at which I was denied, so I feel that this is a fraud case, and as soon as I mentioned that they call me back tomorrow morning and that I'm gonna check them out in the bbb, she said "bye bye", red flag much. Resolution Sought Sue/counter sue if needed, I'm disputing this because someone either opened it up in my name or this is someone failed attempt at "outsourcing" my money on some B's scheme, which didn't work, and might I add diligently, I've never owned a sprint phone, and not to mention the letter doesn't have my full last name, so what does that tell you?

Company Response

4/26/2022

Company states; We have reviewed the complaint and the related matter. As a result of our investigation we are replying with the following information: On 7/24/2019, this Sprint account was placed in our office to collect a balance in the amount of $1156.20. We sent Mr. Wilson two validation notices. These notices included his right to dispute the balance owed. On 4/14/2022, Mr. Wilson notified our office that he disputed the account. On 4/25/2022, we mailed Mr. Wilson documents obtained from Sprint, validating the balance they sate is owed. On 4/26/2022, we also mailed Mr. Wilson information on how he may file a fraud claim. We appreciate the opportunity to respond to Mr. Wilson's concerns. Respectfully, Consumer Affairs Manager

Customer Rebuttal

4/29/2022

You state you've sent me documents/paperwork, funny, I've yet to receive anything, and might I add, don't you think if it was me who actually had a sprint phone, don't you think I would've provided my full last name?

Company Final Response

5/4/2022

The information that has been mailed to Mr. Wilson was sent on the 25th and 26th of April. The time frame to receive this information should be approximately 7-10 days. If Mr. Wilson has not received the information yet, it should be arriving shortly.

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