Complaints for Conversion Marketing, Inc. in Santa Ana, CA

1182 S E Bristol Avenue
Santa Ana, CA 92707 | Get Directions

(714) 546-5555

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege telemarketers contact customers they already have credit card numbers for, to solicit a free trial of the product with no cost or obligation. Some customers are informed of the shipping costs, while others report it is a completely free offer. Most customers state they do not provide their credit card number during the initial solicitation; however, the last four digits of the card are read back to them or monies are debited from their accounts later. Complaints further allege they are delivered and charged for unordered products despite declining additional services. Other customers allege, the company fails to issue refunds for returned products or shipping and handling charges on unauthorized orders, or non-delivery of the product.

The company responds to some complaints by issuing refunds minus shipping and handling, agreeing to a refund once merchandise is returned, and canceling future shipments. In other cases, refunds are denied and the company states they have recordings of the customer agreeing to the charges. Some customers dispute these responses stating they are selectively recording the calls. .

Complaint Closing Statistics

0 complaints against Conversion Marketing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Conversion Marketing, Inc. complaints