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Convertyourgiftcard.com complaints

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47 West 13th Street
New York, NY 10011 | Get Directions

http://www.convertyourgiftcard...

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Total Amount in Dispute:
$69.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Convertyourgiftcard.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Convertyourgiftcard.com

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11/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $68.91 Amount Settled: $0.00

Customer Complaint

10/28/2025

I use this website Friday 10/24/25 to sell my gift card balance I was supposed to receive money on my cash app card. They took my gift card balance and I received no payment for it. I contacted them through email which is the only option two days later email back cannot be delivered notification. I was given a reference # but it changes every time I go on the website to track the status. It shows a persons name that is not mine and status is pending. Resolution Sought I either wanna be paid, what I told I was going to be or I want my money back on my gift card

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