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Copart complaints

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3601 South 1st Street #1
Eldrige , IA 52748 | Get Directions

(563) 275-3865

http://www.copart.com

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Copart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Copart

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6/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

5/21/2021

On April 3 2021 copart agreed to pay me 800.00 for my car . The car was picked up from Darrahs towing on 38. I mailed them my title on 3/10/2021 I talked with Jillian, Patty and Mary they all assured me that my ck was mailed. On or around 5/16/2021 Bradley the ops mgr again assured me that my check was mailed. I sent copies of the return check and have yet to hear from copart regard my title or money no response. Please advise. Thank you Resolution Sought My money title with no fees attached or car same asap like they picked it up. My return check fee returned to me and any and all fees accrued drning transaction.

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