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Copper Chef complaints

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500 Returns Road
Wallingford, CT 06495 | Get Directions

(800) 590-6151

http://copperchef.com

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Total Amount in Dispute:
$96.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Copper Chef closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Copper Chef

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5/18/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $95.65 Amount Settled: $0.00

Customer Complaint

4/21/2021

I ordered a copper chef 18 in frying pan and was double charged for it without my knowledge. My fiancé found out about it today from the checking account and I would like to know if this is a reputable business and if they're allowed to do this and if not I would like to file charges Resolution Sought I would like to file charges, refund.

Company Response

5/5/2021

We have located your order and will be contacting you directly.

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