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Copper Safe Storage complaints

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146 Canyon Lane
La Follette, TN 37766-3309 | Get Directions

(423) 562-1232

https://coppersafestorage.com/...

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Total Amount in Dispute:
$215.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Copper Safe Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Copper Safe Storage

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12/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $215.00 Amount Settled: $0.00

Customer Complaint

11/23/2021

Everytime that I call they are very rude never wi let me speak to the manager his name is chase and the owners are the copper brothers said they will not touch base with them. I feel like I'm being descimanated they tried to increase said I need insurance which I provide them with my home renters contents and they yet kept giving me an increase on my unit Resolution Sought Reimburse me on my unit since they gave me increase from the beginning and apologized and copy of my lease from day one and do not discriminate me

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