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Copperfeild Apartments complaints

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2400 NW 30th Street
Oklahoma City , OK 73112 | Get Directions

(405) 724-4176

https://www.copperfieldokc.com...

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Copperfeild Apartments closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Copperfeild Apartments

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3/26/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

3/1/2024

I applied to Copperfeild Apartments in June 2023, upon signing my agreements, my amount to rent was $929. This did not state if that included water/sewer/trash, leaving me only O&E bill to take care of. There was no set amount, but it never went over the amount of $40. Then a new management took over the apartments in September, at the time they did not charge the additional fees, just the water and trash. In December I noticed a huge rise on my rent, they stated it was my rent ; plus water and a fee, trash with a fee, and sewer with a fee. The amount of my rent from $929 to $1,004.32. Copperfeild apartments repaired the water and heater on the property and I believe using their tenants to pay for it. They don't explain in their lease that it's not a set rent amount or explain to tenants of raises of water/sewer/trash when work orders are done and that tenants are responsible for the increase in amount. They don't send an email stating will have to pay for the increase of water they used while repairing the damages. I've also sent out maintenance requests for a leaking sink or garbage disposal, they said it was fixed, but I still have a leak and it's damaging the wood, and they will make me pay from my deposit for the damages. Even though I made the effort to report the leak, and it not being resolved. Resolution Sought I just want my deposit back, I feel like I shouldn't have to pay for the extra fees they add to the rent for property fixtures or damages that I have reported.

Company Response

3/14/2024

Thank you for bringing this concern to our attention. We have thoroughly investigated the issues outlined in the recent complaint and would like to provide you with a detailed response. Firstly, upon reviewing the lease agreement signed in June 2023, it is confirmed that they are responsible for water, trash, sewage, and OG&E, as per the terms established by the previous management company. We assumed ownership of the property in July 2023 and are currently navigating a back billing situation with our water company. The increased charge for the month of March, covering the period from 10/31/2023 to 12/14/2023, was communicated to all residents via email and word of mouth. We understand the challenges this may present. Regarding the reported work orders, our maintenance team has made persistent efforts to address them. However, it has come to our attention that access to your unit has been hindered by a large, aggressive dog roaming freely. In order to resolve this issue, we have taken the initiative to schedule a visit on a Saturday, requiring our team to work on their off day to ensure a timely resolution and for the animal to be secured. Despite multiple attempts, our leasing team has been unable to establish contact with you regarding restraining the dog. Your cooperation in this matter is crucial to creating a safe and efficient living environment for all residents. We have exhausted all available courses of action and options, and your cooperation is essential for the successful resolution of these matters. If you have any further concerns or require additional clarification, please feel free to reach out directly. We are committed to addressing and resolving these issues in a professional and timely manner. Thank you for your attention to these matters. Sincerely, Jeni Jones Property Manager

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