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Corky's Pest Control complaints

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150 Vallecitos de Oro
San Marcos, CA 92069 | Get Directions

(800) 901-1102

http://www.corkyspest.com

Monday - Thursday: 7am - 9pm
Friday: 7am - 7pm
Saturday: 8am - 2pm

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$350.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Corky's Pest Control closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Corky's Pest Control

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5/29/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $350.00 Amount Settled: $350.00

Customer Complaint

4/15/2025

After first payment I was informed Corky's could no longer use chemicals to kill; that they could only set traps. During the follow-on visits, the person who came stated that because we lived behind a vacant field, there was nothing more they could do. I have called and left messages to cancel the service and they indciated they'd call back. To date, that has not happened. Resolution Sought Have my account closed with no payment required.

Company Response

5/19/2025

Company states: Upon investigating the situation the branch manager, they approved a full refund to the customer on 5/13/25, The account is closed and a $0.00 balancw on the account.

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