Complaints for Corporate Advantage in Northridge, CA

9135 Reseda Blvd. Suite 102
Northridge, CA 91324 | Get Directions

(818) 832-3288

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases, the complaint allegations are very serious.

Complainants generally allege that they receive unordered overpriced toner or that the company misrepresents themselves as their usual supplier to obtain orders. Many customers complain that the cost of the toner is excessive sometimes 10 times the amount they pay and that the shipping charges are excessive.

The company responds in some cases by crediting invoices, giving refunds, removing complainants from solicitation lists, but rarely addresses the allegations of misrepresentation or the shipping of unordered merchandise.

Complaint Closing Statistics

0 complaints against Corporate Advantage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Corporate Advantage complaints