Complaints for Corporate Business Systems, Inc. in Santa Ana, CA

P.O. Box 6494
Santa Ana, CA 92706 | Get Directions

(714) 740-9476

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive and misleading sales practices. Most complainants allege receiving toner cartridges unsolicited, or receiving unsolicited invoices for toners never received. Additionally, the company representatives make calls to their employees misrepresenting that they are the company's regular supplier. Some businesses complain that the company's representatives call stating they have reduced prices on toner cartridges disguising themselves as their regular suppliers.

The company generally responds to complaints by canceling orders, picking up unordered merchandise, removing businesses from their database and closing accounts.

Complaint Closing Statistics

0 complaints against Corporate Business Systems, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Corporate Business Systems, Inc. complaints