Complaints for Corporate Distribution Center in Marina Del Rey, CA

13428 Maxella Avenue
Marina Del Rey, CA 90292 | Get Directions

(800) 488-7919

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege they receive telemarketing calls from company representatives implying they are their distributor, calling to inform them of future price increases. Some customers complain they are asked for model numbers of their machines, or claim they are faxed confirmation notices for toner shipments never ordered or received. The company responds in some cases by stating they fax confirmations prior to shipping all orders. They fail to address the issue of deception or misrepresentation concerning issue of implied past orders or partial shipments. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Corporate Distribution Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Corporate Distribution Center complaints