Complaints for Corporate Trust Recovery in Fullerton, CA

111 West Bastanchury Road Suite 1-G
Fullerton, CA 92835 | Get Directions

(714) 525-2327

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$8,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unethical extreme or unfair collection tactics are used by company personnel in pursuit of old landlord tenant disputes or evictions. Some customers complain they are not given sufficient information to verify the amount as correct or otherwise substantiate the debt. Others allege their payment plans are rejected and they are given 24 hours to come up with the entire amount. A few people report the debt the company is attempting to collect is fictious and never was owed to the creditor named. Others allege the company submits negative incorrect entries on their credit histories and refuses to remove them. The company responds in a few cases by disputing the complainants allegations making no concessions as to the validity of the debts in question. Several complaints are unanswered.

Complaint Closing Statistics

1 complaints against Corporate Trust Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

Complaints and Resolutions

Corporate Trust Recovery complaints