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Cortez Towing, Inc. complaints

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9410 Mission Blvd.
Riverside, CA 92509 | Get Directions

(951) 361-3565

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Total Amount in Dispute:
$16,200.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Cortez Towing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Cortez Towing, Inc.

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6/1/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

1/24/2023

My vehicle was towed & I was never informed. The tow company filed for a lien the day they towed my vehicle & still nobody told me or gave me a chance to try to get it out and the multiple times I tried to contact them after finally finding out where it was they just played games and bullshitted me around till the lien cleared and then when I was trying to get my personal property they again did the same thing finally to find out they took all my belongings and threw them in the trash supposedly. Resolution Sought Repay me for my personal belongings they threw out and give me back my vehicle.

Company Response

3/13/2023

Company states; Her vehicle was towed for being abandoned she called on it a month after it cleared we told her the vehicle was sold and all her belongings went to the trash because the junk yards don't take the cars with trash in them she said she was in the hospital we did a lein on it notifying her of the tow.

10/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

10/4/2021

Cortez towed my truck off of private property and now wants me to pay $ 1200 to get it back Resolution Sought Help me get my truck back

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