Find a reputable business?

Complaints and Resolutions

CorTrust Bank complaints

Read Complaints File Complaint View Full Report

100 East Havens Street
Mitchell, SD 57301-4026 | Get Directions

(605) 996-7775

http://www.cortrustbank.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$22,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against CorTrust Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CorTrust Bank

Sort by

2/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $22,000.00 Amount Settled: $0.00

Customer Complaint

1/24/2022

The bank will not take any responsibility for checks being direct deposited into my husband's account that does not have my name on it. But my name is the checks. I want my money that is rightfully mine. Resolution Sought Get me my money from them please.

Company Response

2/15/2022

Company states: We have responded to Ms. Monson by phone regarding her questions. CorTrust has nothing further to do.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile