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Cosemblant, LLC complaints

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4259 Old Post Road, Suite 3
Charlestown, RI 02813 | Get Directions

(888) 733-3920

http://creditcosmo.com

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Total Amount in Dispute:
$41.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Cosemblant, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Cosemblant, LLC

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3/11/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $39.99 Amount Settled: $0.00

Customer Complaint

2/16/2024

This company keeps trying to take money out of my account. I have tried on a number of occasions to unsubscribe, but the company doesn't allow me to. The first issue is I don't know this company, but it says to unsubscribe so I have tried because I want them to stop messing with my bank account & they are trying to get money out of 2 of my accounts. I ordered a new card & they still popping up this is how I know they are a scam. Resolution Sought Stop trying to take money out of my account. Shut down, this company is scamming people with unauthorized transactions. If the BBB doesn't do anything about it, then we all need to gather & sue. People work hard for there money.

Company Response

2/27/2024

Ms. Smith signed up for a $1-7 day trial of services on January 5, from and IP address in Raleigh, NC, the same city and state in which she resides. At the time of sign up Ms. Smith had to complete a 4-page signup process that required her date of birth, social security number, full credit card, and billing information, as well as complete a third-party identity verification directly with the credit bureau. There is no record of Ms. Smith ever contacting customer service to cancel her account. Had Ms. Smith requested her account cancelled, her account would have been canceled. The first notification we received that she wished to discontinue services was the receipt of this complaint. Upon receipt Ms. Smith's account was immediately cancelled and she should not receive any further billings.

7/29/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

7/8/2021

Company made fraudulent charge on my credit card. Their web site says they do credit card checks and will automatically start charging $39.95 after one week. Tried calling CRSCR, sounded like someone from India. He stated he couldn't find my account so couldn't reverse the charge. I reported it to my charge card company. Resolution Sought Let others know this is a scammer company

Company Response

7/16/2021

We are in receipt of Mr. Long's BBB complaint. We are unable to locate an account for Mr. Long with the information he provided.

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