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CoServ complaints

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7701 South Stemmons
Corinth, TX 76210 | Get Directions

(940) 321-7800

http://www.coserv.com

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Total Amount in Dispute:
$698.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CoServ closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CoServ

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8/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $698.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

As a long term customer of CoServ, (25 years) I have always been treated respectfully and concerns handled timely. Last month my bill tripled and since I had done weatherization and updated appliances etc to my home, this really shocked me. I contacted them, left 3 messages, on the 3rd day I contacted them I spoke to a supervisor that basically informed me that "everyone" had higher bills due to the economy. Since my original question was not answered, I contacted the Public Utilities Commission, they disagreed just off the information that I provided them off my statement....and my usage before and after the weatherization(2 years ago). Today, I get my electric bill and it has quadruple to 698.00. I am disabled and on a fixed income. I contacted the two agencies for assistance...they are not able to assist at this time. This is wrong, CoServ failed me as a long term customer and provide no customer service. Resolution Sought Stop reading my meter remotely and look at it. Lower my bill back to what I paid for the same service last year and stop price gouging me.

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