Complaints for Cosmos Auto, Inc. in Fullerton, CA

1107 East Elm Avenue #C
Fullerton, CA 92831 | Get Directions

(877) 241-2375

http://www.cosmosautotransport...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege that vehicles are not picked up with in the time period specified. A few customers complain the vehicles are not delivered within the specified time frame vehicles are damaged or have additional miles at the time of delivery or they are dissatisfied with the company's refund and cancellation policy. ~~The company responds to most complaints by apologizing for any inconveniences and by explaining they are only brokers. The company further explains that they cannot guarantee pick-up or delivery dates which are normally within a 7 day window nor can they be held responsible for all actions of their agent the actual transport service.

Complaint Closing Statistics

0 complaints against Cosmos Auto, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cosmos Auto, Inc. complaints