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Costco Wholesale Corporation complaints

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PO Box 34622
Seattle, WA 98124 | Get Directions

(425) 427-7644

http://www.costco.com

Monday - Friday: 10AM - 8:30PM

Saturday: 9:30 AM - 6PM

Sunday: 10AM - 6PM

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Total Amount in Dispute:
$119,050.00

Total Amount Settled:
$0.00

Complaint Experience

19%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

16 complaints against Costco Wholesale Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
13	Unanswered

16 complaints against Costco Wholesale Corporation

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3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $79.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

I ordered a lawnmower on sale at Costco wholesale on January 25th . My bank card was charged by Isbazaar on January 27th. I contacted the customer service for Costco several times at support@guest.shopconfirmed and support@excelwow.com. I received messages back from a Susan and Debbie. I was given a tracking number 9300120111411383046828. When I checked the location it appears my package was delivered to a vacant lot at Myrtle beach SC 29577 on January 31st. My address is 613 North 6th street Weatherford Oklahoma. I called Isbazaar the company that charged my card for 79.00 at 1-888-426-7826 and received a message that the number is no longer a working number. When I contacted Costco warehouse I was told they had many people calling them with the same complaint and it is a scam. They did not offer a refund. Resolution Sought Refund my money

2/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

I bought 3 fruit baskets online that was sent to 3 different people in the USA. All three people 2 in Maryland and one in Virginia received rotten molded pears. I did receive my money back but something needs to be done about this health hazard. After reading the reviews on the fruit company classic 5 box tower # 124850 apparently Costco has been selling this rotten fruit across the USA for several years. Same complaint rotten molded pears. How is it possible that 3 different warehouses have rotten pair in the same fruit baskets? Resolution Sought Pull these fruit baskets from their warehouses. Someone needs to inspect these products. Please checkout the reviews for yourself .

Company Response

2/7/2024

Thank you for bringing this to our attention and letting us know you were provided a refund. During the process of the refund, the reason given was provided to the buyers at the time. We are sorry to hear about this experience and I have forwarded your concern regarding the classic 5 box tower number 124850 item to the buyers for review with our supplier. If you have any follow up questions please reach out to 1-800-774-2678.

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