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Cottmans Towing complaints

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433 Wesley Street
Dayton, OH 45403 | Get Directions

(937) 313-9856

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Total Amount in Dispute:
$235.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cottmans Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cottmans Towing

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8/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $235.00 Amount Settled: $0.00

Customer Complaint

8/4/2023

I was unaware that I parked in a private parking lot ABM Parking located on Apple St across from Miami Valley Hospital, Dayton Ohio. I was having a procedure done at the hospital and we parked there at 1pm. When we returned to the parking lot at 1:50 pm my car had been towed. An attendant came out from her car and issued me the parking ticket $75. After paying the parking ticket I was told where my car had been towed. My husband and I had to find a ride to Cottman Towing, we then had to pay $160 to retrieve the car. The company was very unprofessional. We couldn't come get the car until they came back from lunch. When we waited an additional hour, we went to the towing company and they were leaving and told us we had to wait again until they got back. I insisted that we couldn't wait. We paid $160.00 for the towing fee. My husband and I are seniors and we both have trouble walking. The attendant could have informed us that it was a private lot and the fee was $3. The ticket was issued at 1:08pm and they immediately called the towing company. I understand I parked in the wrong lot and was issued parking violation, but to have the car towed was completely unacceptable. The hospital had given me instructions to park on Apple St parking lot, as I mentioned before I did not know I had parked in the wrong lot. There was plenty parking spaces available. Resolution Sought Refund $160 for having my car towed

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