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Coty Inc. complaints

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350 Fifth Avenue, 17th Floor
New York, NY 10118 | Get Directions

(212) 389-7300

https://www.coty.com/

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Coty Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Coty Inc.

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1/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

12/13/2024

I went and got a Home Waxing Kit I followed the instructions twice I then binged the process step-by-step. I went and applied the wax. I put the waxing strip over the top of the wax wrapped in a couple times and then I pulled it. I noticed there was no hair coming out and I was like that feel like a rip off so I went and did it once more I tried it. It pulled out very little hair and I was like that's enough. I'm not gonna redo it and redo it to get the hair off because you can't do it over and over again I noticed my face turning very red. It was burning. It was giving me irritation on my face and now I am having to wait to let this heal for weeks. Resolution Sought I'm only gonna say is I will never bite this part again and that they need to do a better job and stop scamming just to get the money from people when people actually wants the results and do what it's supposed to do and not mess up your skin I feel like people get refunded for that as well

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