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Country Auto LLC complaints

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N7822 Willow Road
Plymouth, WI 53073-2925 | Get Directions

(920) 892-2309

http://www.countryautollc.com

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Total Amount in Dispute:
$1,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Country Auto LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Country Auto LLC

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12/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,900.00 Amount Settled: $0.00

Customer Complaint

11/9/2021

I purchased a vehicle from Country Auto around 10/20 with an oil leak. I was advised it was very small leak and the vehicle was in good condition. Upon arriving home the front door handles broke the heat barely works and the trunk had no springs causing the trunk not to hold open. In addition on 6/21 the engine blew. The vehicle is inoperable. The vehicle was also sold with a disabled air bag making the vehicle on unsafe. I have called the dealership several times. I was told they would assist with a new engine and repairs although I haven't received a call back. Are you able to assist with this? Resolution Sought Repairs for a reasonable price or buy the vehicle back for half of what I paid for it.

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