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Country Cupboard complaints

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100 East State Route 68
Lynnviille, IN 47619 | Get Directions

(812) 922-5000

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Country Cupboard closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Country Cupboard

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9/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

8/19/2021

I got a torch for 20.00, a phone cord & ordered 8 chicken tenders. Got in my truck & was passing them out to my wife & daughter. There was only 7 . Still that was not 8. I said no big deal . Now I'm plugging in the phone charger, .its the wrong one. I even asked him if it was the one for my android. My android takes a type c. hind site 20/20. Now, its 5:00 pm the torch I gave 20.00 bucks for works only half the time , also doesn't hold the butane. I call the about the phone charger ask to exchange it, they said no. Told them about the torch ask to exchange it...also said no & was very rude like you walk out with it to bad. Now that is what got me upset . This is why I called you. Thank you, Resolution Sought I want my money back now. I will give them their torch & phone cord.

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