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Country Inn & Suite by Radisson complaints

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4755 James Madison Pkwy
King George, VA 22485-5833 | Get Directions

(540) 644-1500

https://www.choicehotels.com/v...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Country Inn & Suite by Radisson closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Country Inn & Suite by Radisson

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6/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

5/17/2024

I stayed one night at this hotel. They charged me $250 for smoking in the room, and no one smoked in the smoke. No of us even smoke They also kept my $50 deposit. 2 of our friends also stayed there that night and they were charged a smoking fee too. After calling the hotel and asking why I was charged they just kept saying it was most definitely smoked in. I then looked at their reviews and seen a lady said this happened to her 3 weeks ago at the same hotel Resolution Sought I want my money back

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