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Countryside Tax Services LLC complaints

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1000 North Hurstbourne Parkway
Louisville, KY 40223 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Countryside Tax Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Countryside Tax Services LLC

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12/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/14/2022

This company purchased my past due taxes on my property in Hardin County Ky. This company charges very high charges added to the amount of the tax owed to the county. That large amount was paid and paperwork has not been submitted to removed the lean on my property. I have called sent email numerous times with no results. This company should not be allowed to buy past due taxes. I am continuing to get this company to do what is necessary! After almost a thousand dollars extra charges they should follow through with the paperwork needed to removed the lean! Resolution Sought Send the paperwork to remove the lean from my property in Hardin County Ky immediately!

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