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County Hauling LLC complaints

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111 Conner Lane
Belle Vernon, PA 15012 | Get Directions

(724) 929-7694

http://www.countyhauling.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against County Hauling LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against County Hauling LLC

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7/18/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/17/2023

This is our Canonsburg Boro trash/garbage collection service. I have had a trash bag out for pick up the last 2 Tuesdays for pick up, next to other bags. the service has left it in the same place the past 2 weeks. I have made multiple attempts to contact this business, holding for >30min, have left vm requesting pick up or call back. To my frustration, nothing is being done. Resolution Sought For the trash bag to be removed since I pay for this service quarterly.

Company Response

7/6/2023

We alerted the route supervisor of the situation and this stop was collected. He will continue to monitor the collection area.

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