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County Rainbow Taxi, Inc. complaints

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10 Pleasant Street
Pittsfield, MA 01201 | Get Directions

(413) 499-4300

http://www.county-rainbow-taxi...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against County Rainbow Taxi, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against County Rainbow Taxi, Inc.

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2/28/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/12/2022

This company has the rudest drivers and employees. I was doing 25 mph and a driver going 30-35 mph. He was transporting a passenger and cut me off on a icy road. I proceeded to stop and ask him why and he proceeded to shout at me in the target parking lot that I was an inexperienced and incompetent driver and to love my best life and to learn to drive. I have had my license for 20+ years. There were other shoppers who heard him shouting at me and stated I should file a complaint with the local authorities. I contacted the business and spoke with the dispatcher and he was equally as rude and hung up on me. Their drivers always driver very recklessly. Resolution Sought Train their drivers better, hold their drivers accountable. I would like an apology from the employee and the driver. My anxiety has been heightened since and had to pay out of pocket $250 for my anxiety medicine.

Company Response

2/16/2022

There is not enough informastion to investigate this as to Date, time, vehicle number, male or female driver and employee. Our vehicles have cameras and if we knew timely we could have seen everything on the tape and then disciplinary measures could have been taken.

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