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Courtesy Car City complaints

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2301 39th Avenue
Moline, IL 61265-7257 | Get Directions

(309) 764-6700

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Courtesy Car City closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Courtesy Car City

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2/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

2/5/2024

I bought a 2015 dodge grand caravan from them at the end of February 2023. They sold me this vehicle knowing that the transmissions on these cars had been recalled. They were very unprofessional but we needed a car, they only "had that as an option" for us due to credit at the time. We maintained the car very well over the past 11 months and the transmission went out on me while driving with my daughters. We still owe on this car, they aren't being very helpful in trying to resolve the issue especially knowing they sold it to us knowing that our year make and model vehicle had a recall on those transmissions. I feel like they should have replaced it before they sold it to us. I only found out about the recall trying to Google why my car wouldn't move out of nowhere when it was just fine. Resolution Sought Give a refund or replace the car or pay off the remaining balance of our loan so it doesn't affect our credit since they were fully aware of this being an issue when they sold it to us

Company Response

2/14/2024

Company states; In review of the Sale of the 2015 Dodge Caravan it is our policy to inspect each vehicle we put up for retail sale. Under the inspection we do service maintenance and access all safety aspects of the vehicle. The vehicle is then evaluated for warranty availability. This vehicle was sold in AS IS – NO DEALER WARRANTY based on mileage at time of sale: ____157759_________________ The vehicle was delivered on 02/23/2023 and was 8 years old exceeding age restricting warranty qualifications. The vehicle service records, wear and tear, mileage applied were unknown to us during their use of ownership. Manufacture recalls are administered to registered owners. I have attached recall review showing no open recalls. The Dealer does not provide for any repairs after sale. Sincerely, Customer Relations Courtesy Car City

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